Service Agreement
Public offer to enter into a services agreement
This document is the official offer of Romira Plus Limited Liability Company (OGRN 1197746203643), hereinafter the Service Provider, to enter into an Agreement on the terms below with any individual who accepts them by performing the actions specified in the Agreement.
The Agreement is concluded under paragraph 3 of Article 434, paragraph 2 of Article 437 and paragraph 3 of Article 438 of the Civil Code of the Russian Federation (the Civil Code) by publishing this public offer on www.unipost-th.com and receiving acceptance from a person who agrees to its terms.
A person accepting the terms of this public offer, and thereby expressing agreement to the Agreement in the prescribed manner, becomes the Customer.
The Service Provider and Customer are jointly referred to as the Parties.
1. Definitions
1.1. Website means the collection of internet pages within the www.unipost-th.com domain used to order services online. The homepage, from which other pages can be accessed, is at www.unipost-th.com.
1.2. Service Provider means Romira Plus LLC, which carries out international transportation of Shipments, and third parties contractually connected with Romira Plus LLC.
1.3. Contents means any movable property, other than Prohibited Items, formed into a Shipment by the Service Provider and in respect of which services are provided under this Agreement.
1.4. Shipment means Contents or a collection of Contents, properly packed and labeled, transported by any mode of transport using the electronic transportation organization and tracking system (www.unipost-th.com) for delivery to a recipient under an individual waybill within the shortest possible and/or a fixed period.
1.5. Sender means a legal entity or individual who hands a Shipment to the Service Provider for delivery.
1.6. Recipient means the person whose details appear on the front of the Service Provider's individual waybill.
1.7. Customer means the Sender or Recipient, the owner of the Contents, or another person with rights in relation to the Contents.
1.8. Prohibited Items means objects and materials whose acceptance for carriage is prohibited by the law of any country in or through which the goods are transported.
1.9. Unclaimed Shipment means a Shipment that the Recipient refuses to accept.
1.10. Order means the Customer's instruction or set of instructions for the Service Provider to deliver a Shipment to the Recipient.
1.11. Rate means the calculation system and charges for the Service Provider's services shown in the Website's Delivery Calculator.
1.12. Assessed Value means the Shipment value determined and stated by the Customer in the Order, establishing the Service Provider's liability to the Customer for loss or damage caused by the Service Provider. The Parties may not adjust the Assessed Value.
1.13. Customer Account means the Customer's personalized, password-protected page on www.unipost-th.com for placing Orders and performing other actions under this Agreement.
1.14. Offer means this document, including all annexes, amendments and additions, published on www.unipost-th.com and containing the terms and procedure for providing services.
1.15. Agreement means the agreement concluded and performed by the Customer and Service Provider in accordance with this Offer.
2. General Provisions
2.1. By placing an Order, the Customer agrees that:
2.1.1. The Customer has read this Offer in full.
2.1.2. Payment for services signifies acceptance of all terms of the Offer without exceptions or limitations, and simultaneous agreement to the offer agreement of customs representative Unitrade JSC: Unitrade JSC offer agreement.
2.1.3. An Agreement concluded by acceptance of the Offer does not require signatures from both Parties and is valid in electronic form.
2.1.4. If the Customer disagrees with the Offer or is not legally entitled to conclude the Agreement, the Customer should not place an Order or pay for services.
2.1.5. The Service Provider may amend the Offer, or any part of it, without specific notice. A new version takes effect when published unless it specifies otherwise. The Customer independently monitors amendments.
2.1.6. Settlements may involve third-party partners of the Service Provider. The Customer may need to accept the agreements of payment providers, partner services or similar partners facilitating settlements.
2.1.7. The Customer consents to processing, including collection, storage, transfer and destruction, of personal data: surname, given name, patronymic, postal address, identity-document number, issuance date and issuing authority, and telephone number; including storage of copies of the primary identity document in the Service Provider's information systems.
2.2. Separate documents and agreements governing specific services may supplement the Parties' relationship. Such documents do not cancel this Offer.
3. Subject of the Agreement
3.1. On the Customer's instructions, the Service Provider undertakes to arrange acceptance, storage, transportation and delivery of Shipments to the Recipient. The Customer undertakes to pay according to the Rates and this Agreement.
4. Rights and Obligations of the Parties
4.1. The Service Provider must:
4.1.1. Deliver the Shipment to the Recipient in accordance with the Order.
4.1.2. Hand over the Shipment in the same condition as when received from the Sender.
4.1.3. Take all possible measures to safeguard the Shipment.
4.1.4. Accept an Unclaimed Shipment for safekeeping under this Agreement.
4.2. The Service Provider may:
4.2.1. Decline to perform obligations where Prohibited Items are handed over.
4.2.2. Where packaging does not protect the integrity or appearance of goods or prevent third-party access, repack and relabel at the Customer's expense under the Rates, or refuse services.
4.2.3. Engage third parties while remaining responsible to the Customer for their actions.
4.2.4. Decline to perform obligations if the Customer owes a debt.
4.3. The Customer must:
4.3.1. Not hand over for delivery: weapons, including firearms, pneumatic, gas, bladed or projectile weapons, their parts and ammunition; narcotic drugs, psychotropic substances or analogues; radioactive, explosive, corrosive, flammable, chemically aggressive substances or other dangerous goods; money, traveler's checks, securities, gold or silver bullion, foreign currency, excise stamps, bank cards, licenses, government or other securities, precious metals, stones or articles made from them; perishable food requiring special transport conditions, immunobiological products, biological materials or blood; identity documents; counterfeit goods, labels or packaging unlawfully bearing a trademark or confusingly similar sign; animals, plants, human remains or ashes; works of art, icons, antiques or books published before 1950; pornographic materials; fragile Contents without special rigid packaging; tobacco, tobacco products or alcoholic products; Contents whose nature or packaging could endanger personnel or third parties or damage other Shipments; or other Contents whose safety or legality cannot be ensured. This list is not exhaustive and is governed by applicable Russian law.
4.3.2. Provide information about the Sender, Recipient, Shipment and Assessed Value.
4.3.3. Pay for services in full and on time under the Rates and Agreement.
4.3.4. Collect Unclaimed Shipments promptly.
4.3.5. Review the Rules and other documents published on the Website or sent by email.
4.4. The Customer may:
4.4.1. Require performance of the Service Provider's obligations under the Agreement.
4.4.2. Use the Customer Account to place Orders.
5. Service Procedure
5.1. The Service Provider performs the Order under this Agreement.
5.2. Placing an Order signifies full agreement with the Offer and Rates in effect when the Order is placed.
5.3. The Service Provider checks the information submitted in the Order. It is not responsible if incorrect or missing information causes failure or improper performance of its obligations.
5.4. An authorized person of the Service Provider accepts the Contents from the Sender.
5.5. The Service Provider does not accept Shipments:
5.5.1. Containing items or substances listed in clause 4.3.1.
5.5.2. Containing items prohibited by the laws of destination countries.
5.5.3. Containing items it considers dangerous or liable to harm other Customers' Shipments.
5.6. The Customer agrees that the Service Provider and authorized authorities, including customs, may open and inspect a Shipment to comply with applicable law, prevent harm to other Shipments, or investigate suspected prohibited or dangerous Contents.
5.7. If the Recipient refuses the Shipment entirely, the Service Provider stores it as an Unclaimed Shipment. Return and storage charges follow the Rates. After storage begins, the Customer may collect it or order its return at the Customer's expense. Storage lasts 30 calendar days.
5.8. After the storage period expires, the Service Provider may dispose of the Unclaimed Shipment or otherwise deal with it at its discretion.
5.9. The Sender owns the Contents until the Service Provider hands them to the Recipient.
5.10. The carriage terms also extend to persons engaged or contracted for acceptance, transportation and delivery and may be relied upon by those persons and their employees, managers and agents.
5.11. Additional Customer instructions concerning goods that are not covered by this Agreement have effect only if the Parties sign a supplementary agreement.
6. Payments
6.1. Service charges are determined by the Rates published on the Website.
6.2. The weight and/or package count determined by the Service Provider upon acceptance is used to calculate charges.
6.3. The Recipient is responsible for import duties, taxes and other charges arising in the destination country. If the Recipient refuses, the Sender must pay all assessed charges within 7 days of notification of that refusal.
6.4. Third parties may pay on Customers' instructions.
6.5. The Service Provider may change existing Rates unilaterally without notice. Rates for services already ordered may not be changed.
6.6. The Customer must pay before the Shipment is handed over for delivery.
6.7. Payment is cashless, by transferring funds to the Service Provider's bank account through bank transfers or electronic payment systems and services.
7. Liability
7.1. The Parties are liable for failure or improper performance under this Agreement and applicable Russian law.
7.2. Liability for loss or damage to Contents, or part of them, depends on the delivery method and international conventions or national law.
7.2.1. Road carriage. Where a Shipment is carried by road to, within or from a country party to the Convention on the Contract for the International Carriage of Goods by Road (CMR) dated May 19, 1956, liability for loss or damage is governed by that convention.
7.2.2. Air carriage. Where a Shipment is carried by air, carrier liability is determined by the 1929 Warsaw Convention for the unification of certain rules relating to international carriage by air (Hamburg Rules).
7.2.3. If those conventions do not apply, the Service Provider is liable for breach where its actions or omissions involve negligence or intent. Liability is limited to the Assessed Value declared by the Customer; if none was declared, compensation may not exceed 7,990 rubles per item of Contents.
7.3. The Service Provider is not liable where failure or improper performance is caused by the Sender or Recipient.
7.4. The Service Provider is not liable for loss or damage:
7.4.1. If the packaging has no external damage and the actual weight matches the weight recorded at acceptance.
7.4.2. If loss, opening or damage is established after delivery to the Recipient.
7.4.3. Where Contents have hidden defects or deficiencies.
7.4.4. Due to third-party crimes such as theft or arson.
7.4.5. Due to acts or omissions of customs authorities, airline or airport personnel, or government officials.
7.4.6. Due to force majeure: earthquakes, cyclones, hurricanes, floods, fires, epidemics, fog, snowfall or frost, war, disasters, hostile acts, strikes, embargoes, risks inherent in air carriage, local conflicts or civil disobedience.
7.4.7. Due to interruptions in local or national air or ground transport networks or technical failures in transport or equipment.
7.4.8. Because Contents are Prohibited Items, including when accepted by mistake.
7.4.9. Because packaging is inadequate or poor quality or lacks handling markings required during transport or transshipment.
7.5. The Service Provider is not liable for loss of income, profit, markets, reputation, customers, use of Contents or other opportunities, even if it knew such losses might arise; nor for indirect losses, unforeseen expenses or special damages connected in any way, among other things, with breach, negligence, carelessness or intent.
7.6. The Customer is responsible for complete and accurate Recipient and delivery-location information.
7.7. The Customer is responsible for incomplete or false information about Contents, their consumer properties and quality. If Recipients or third parties make claims relating to Shipments, the Customer must resolve the disputes promptly and reimburse the Service Provider's losses.
7.8. On receipt, the Customer must record damage on the delivery sheet; otherwise the Service Provider considers the Shipment delivered in proper condition. For a damage claim, Contents and original packaging must be presented for inspection.
7.9. The Customer guarantees that interested third parties will not make claims or take action against the Service Provider for failure or improper performance. If they do, the Customer must protect the Service Provider against consequences and related costs.
7.10. If the Recipient refuses a Shipment, the Customer settles with the Recipient independently.
7.11. If the Customer breaches clause 4.3.1, the Customer must reimburse all resulting losses, including government fines, within 5 business days of the relevant claim being sent.
7.12. Where inaccurate or false Contents or Recipient personal data is discovered during cargo processing, the Customer bears full responsibility for unlawful acts.
7.13. The Service Provider is not liable for failure or improper performance:
7.13.1. Resulting from the Customer's failure or improper performance, including packaging or labeling requirements arising from the nature of Contents.
7.13.2. Resulting from government action or force majeure, including natural disasters, closure of transport routes or snowdrifts.
7.14. After the Recipient receives the Order, the Service Provider is not responsible for the quality of the service or Shipment.
7.15. The Parties agree that statutory interest under Article 317.1 of the Russian Civil Code on debts for the use of money under any monetary obligation does not accrue and is not payable to the other Party.
8. Disputes
8.1. The Parties seek to resolve claims and disagreements by negotiation, following the mandatory pre-action claims procedure. The Party with a claim or disagreement sends the other Party a message identifying it. The receiving Party must provide a substantive response within 30 calendar days of receipt.
8.2. Matters not covered by this Agreement are governed by applicable Russian law.
9. Term
9.1. The Agreement takes effect on acceptance of the Offer under its terms and continues until terminated as provided in it.
9.2. The Service Provider may unilaterally cease performance in whole or in part at any time by notifying the Customer by email or another means.
10. Service Provider Details
ROMIRA PLUS LLC
Taxpayer identification number (INN): 7726450108
Tax registration reason code (KPP): 772601001
Primary state registration number (OGRN): 1197746203643
Enterprise classification code (OKPO): 36790070
Current account: 40702810750000037972
Bank: FAR EASTERN BANK OF SBERBANK PJSC
Bank identification code (BIK): 040813608
Correspondent account: 30101810600000000608
Registered address: 115230, Moscow, Elektrolitny Proyezd, 3, building 42, basement, premises 04
Telephone: +79143510171
General Director: Maksat Kalmakhanovich Nurseitov